TAP Air Portugal

TAP Air Portugal is an airline that sells flights on its website. Customers can book round trip, one way and multi-city flights. They can search fares and promotions, pay with miles, and book stopovers. The site also has a Ponte Aérea option and a corporate booking service for businesses.

TAP offers Business, Economy Prime and Economy cabins. On board, passengers can order meals and use entertainment and Wi-Fi on selected aircraft. Customers can buy extras and upgrades before they fly. Other travel services include car rental, accommodation, bag pick-up and delivery, eSIMs, tours and activities, and airport transfers.

The site gives travel information for each trip. It covers baggage rules, special needs and wheelchairs, traveling with animals, sports equipment, babies and children, and travel documents. Customers can check in online and check flight status. The site also explains what to do for lost or damaged baggage.

The TAP Miles&Go programme lets members earn miles and use them. Members can join Club TAP Miles&Go, use partner offers and credit cards, and find hotel discounts. Club members get upgrades, access to selected lounges and priority check in. TAP also sells vouchers.

TAP refunds a ticket within 24 hours of purchase if the trip was booked at least seven days before departure. In these cases, the fare is refundable with no penalty. If the refund is requested by phone or at a sales counter, a service fee of 40 EUR, 50 USD or 60 CAD applies per ticket. The help center covers requests and complaints, delayed or cancelled flights, and online invoices.

Services

• Flight booking
• Business, Economy Prime and Economy cabins
• Extras and upgrades
• Rent a car and accommodation
• Bag pick-up and delivery
• eSIM
• Tours and activities
• TAP Miles&Go programme
• Corporate bookings
• Help center