Openair

OpenAir is a company that sells AI self-service software for airlines. Its AI agent handles post-sale passenger questions, such as flight changes, refunds and disruptions. The site describes the product as an agent layer that sits on top of an airline's core systems. The site does not name a head office location.

The agent connects to the airline's passenger service system through secure interfaces. The site names Sabre, Amadeus and other systems. It says the agent reads passenger information, checks fare rules and processes changes or refunds in real time. The site also says the agent works with ATPCO fare rules.

The site lists four main capabilities. The agent handles changes and refunds by working out fare differences and checking eligibility. It manages cancellations and delays by offering new flight options and stating passenger rights. It handles check-in and boarding passes, including document checks and digital passes with a QR code. It also has a path for case escalation.

When a case needs human judgment, the agent passes the chat to a staff member with a summary. The site says the agent applies the airline's fare and service policies exactly and does not approve refunds that fall outside those rules. It says data is protected with end-to-end encryption and PCI DSS compliance.

The site lists several claims. It says six to eight out of every ten post-sale inquiries are resolved in digital channels. It says the company will cut the average cost of traditional support channels by half. It says a passenger can get a full solution in less than 60 seconds. These are the company's own claims on the site, not results from an outside study.

The site says integration takes weeks. The company maps the airline's rules, connects the system and launches. The site lists chat and WhatsApp as channels, and it has a request demo button.