15below

15below is a privately owned software company based in Brighton, UK, with an office in Sydney, Australia. It builds automated passenger communication tools for airlines and airports. The company says everything it does is built for travel.

The platform sends automated and personalised messages to passengers during disruption and across the whole trip. Messages can go by email, SMS, WhatsApp, app push and other channels. The company says it has created systems and workflows for travel services for more than two decades.

The Disruption product handles schedule changes and cancellations. Staff use pre-approved notification templates, and passengers choose how to proceed. Their actions feed back into the reservation system. Workflow Manager helps staff work through reservation system queues by sorting, filtering and categorising records.

The IROPS Dashboard gives teams one shared view of irregular operations. Flight Status sends real time updates for delays, cancellations, gate changes and arrivals. Pre-Departure Communications sends reminders and trip information. Itineraries and Receipts sends clear booking details.

Airport AI is the newest product, and the company acquired it. It automates airport customer service at kiosks and on digital channels. The site says it connects conversational AI with live operational data, and it hands over to human support when needed.

The platform connects to reservation systems and more than 100 operational data sources. Off the shelf integrations are available for Amadeus, Navitaire and Sabre. The company says its tools lower contact centre demand and reduce manual communication.

The company works with more than 75 travel brands, and it says more than 150 airlines and airports use its platform. Customers quoted on the site include Norwegian, JSX and Milan Airports. The site also claims that travel companies can see returns of $14 million in the first year.

Services

• Disruption management
• Workflow Manager
• Flight status updates
• IROPS Dashboard
• Pre-departure communications
• Itineraries and receipts
• Airport AI customer service
• Passenger messaging by email, SMS and WhatsApp
• Reservation system integration
• Personalised passenger communications