21X AI Concierge

21X AI Concierge is a conversational AI assistant for customer conversations across voice, SMS, RCS, email, and chat. It is made by 21X, formerly Structurely.

It automates inbound and outbound sales, customer service, support, scheduling, and follow-up. 21X works across sales, support, operations, and customer success. It is used in many industries, and private aviation is one of them.

Use in private aviation

• Handle charter inquiries.
• Book hotels, cars, and catering.
• Qualify travelers.
• Answer FAQs.
• Schedule follow-up and callbacks.
• Route high-value opportunities to a person.

Channels and conversation tools

21X works across voice calls, SMS text, RCS, email, and chat for both inbound and outbound conversations. It can keep the conversation going from first contact through sales, support, and customer success. It provides 24/7 engagement so follow-up does not go cold.

• Inbound AI Voice and Outbound AI Voice to answer and place calls.
• Two-way SMS, RCS messaging, and Email follow-up to respond, nurture, and re-engage.
• Appointment scheduling and Callback scheduling to set next steps.
• Live transfers to hand off to a person when needed.
• FAQ handling to answer common questions.
• Document collection and signatures where needed.
• Automatic CRM updates and Call dispositions to log outcomes.
• Cross-sell and Upsell where it fits.

How it works

• Connect: Tools to capture inbound calls and improve outbound dial contact rates. 21X answers inbound conversations and reaches customers across voice, SMS, and email, 24/7.
• Converse: Sell, answer questions, overcome objections, follow up, collect documents and signatures, cross-sell and upsell, and handle customer requests.
• Take action: Book appointments, schedule callbacks, route and transfer calls, escalate, trigger workflows, collect information, transcribe and extract insights, and determine the next best action.
• Sync: Automatically disposition conversations, update your CRM, sync customer data, and trigger existing workflows with out-of-the-box or deeply integrated APIs.

Scope, industries, and limits

21X is a general conversational AI platform. It lists many fields it supports, including mortgage, real estate, sports, private aviation, life insurance, home services, white label platforms and CRMs, and marketing agencies. It can be used out of the box or as a headless service through APIs, and parts of its voice, SMS, and conversation workflows can be embedded into a platform.

It is not FBO management software. An FBO is the company that serves private aircraft on the ground. 21X does not describe ramp, fuel or billing tools. Its focus is customer conversations, answers, qualification, scheduling, and routing to a person when needed.

To start, try the AI, get a live demo call, or enter your phone number to experience 21X AI. You can also submit your information through a form.