Humoniq

Humoniq sells AI software that handles airline customer support. The site says the product is built only for airlines. It answers passenger requests by email, chat and phone, from simple questions to rebooking after a cancelled flight. The company says its work is based on decades of air travel experience.

The idea is that a chatbot can start a conversation but Humoniq carries it to a result. The site lays out three steps. The system first understands the request, using passenger details, booking data and airline rules. It then does the work, by checking availability and rebooking in the airline systems within the airline's operating rules. Last, it confirms the outcome with a new itinerary and a clear record.

One product is Humoniq Voice. The site offers a recorded demo that follows two people from a cancelled flight to a confirmed seat, with audio and live captions. Airlines can choose between two service models. In-house support lets Humoniq handle agreed workflows while the airline's own experts step in when needed. Fully managed support combines AI and travel specialists in one managed service.

The site states that the product is already in production and helps thousands of travelers. It says 60 percent of complex cases are automated and that human labor hours fall by 75 percent. Rollout is described as careful, one channel at a time, with human judgment built in. The page invites airlines to start a conversation or see how it works.