Delight.ai

Delight.ai is an AI customer engagement platform built by Sendbird, with offices at 100 S. Ellsworth Avenue, Suite 900, San Mateo, California, and in Gangnam-gu, Seoul. Its customer-facing AI agent is designed to grow and protect revenue across the customer lifecycle by guiding purchases and upsells, recovering stalled transactions and resolving support requests. The platform runs on Sendbird's messaging infrastructure, which the company says handles more than 7 billion conversations a month, and is built to enterprise standards for security, privacy and compliance.

Capabilities

• Works across chat, SMS, WhatsApp, email and voice, with Delight Voice able to hand off calls with context, navigate phone menus, run on a company's own numbers and take secure keypad input
• Connects to Salesforce, Zendesk, ServiceNow, Intercom, Freshworks, Sprinklr and NICE CXone, and draws knowledge from Confluence, Notion and Google Drive without rebuilding product data
• Delight Desk for human agents, with an AI copilot, a unified inbox, skill-based routing, SLA tracking, time-based priority rules, internal tickets, custom report dashboards and a multi-ticket view of up to 25 conversations
• Trust OS for building, testing and evaluating agents, with playbooks per ticket type, decision tracing, response grading and guardrails
• Agent Steward for field services, which chases parts depots, OEM support, technicians and clients at once until a stalled job closes

Travel and aviation

For travel and hospitality, Delight.ai handles rebooking, cancellations, upgrades and frequently asked questions, and remembers preferences and flags disruptions before, during and after a trip. Norse Atlantic Airways deployed an agent named Freya, which its chief product officer Alf Lim described as a core part of the team, and the airline then created a new role managing the AI agent in collaboration with Delight.ai; Norse's head of customer experience Martina Panza called the agent a game changer for her team. Other published customers include Mixpanel, BJ's Wholesale Club, Noom, Match Group, Hyundai, Docplanner and Hostelworld, and the company reports conversion lifts of up to 30 percent and more than 90 percent accuracy in a proof of concept.

Shows

Delight.ai appears in the sponsor and exhibitor lists of Aviation Festival Americas 2027, where it is listed as a silver sponsor, and the World Aviation Festival 2026.

Contact

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