Allianz Partners

Allianz Partners provides insurance, assistance and daily life services that other businesses add to their own customer offers. It is present in 75 countries and has a network of over 900,000 professionals. The company says it has more than 22,200 employees. Its aim is to help customers at home, at work and on the move.

Mobility is one product area. Allianz Partners offers roadside and digital roadside assistance, including breakdown and emergency calls, accident help, towing and vehicle replacement. It uses an AI voice agent that works around the clock in 10 languages to take details and send help, with a handover to a human agent when needed. It also offers motor insurance, extended and used car warranties, credit protection products and cover for electric vehicles, e-bikes and e-scooters.

In travel, the company offers insurance and assistance for trips. Its customer stories include an airlift of a trekker with severe altitude sickness from Everest Base Camp. It reports 14,000 medical repatriations. Allyz is a global travel platform from Allianz Partners that helps travellers before, during and after a trip. It brings together products, services, tools and security information.

Other product areas are health, home and living, and mobile device and digital risk.

Allianz Partners has its own DataLab, which gathers customer behaviour and psychographic intelligence. The company also published an International Vacation Index, based on a survey of 9,000 people in eight countries in Europe and the USA.

Allianz Partners and TUI Group have renewed their partnership for four more years. It delivers travel insurance and AI-powered protection to millions of customers in 11 European markets. The company reports a Voice of Customer score of 4.56 out of 5 and a partner renewal rate of 95 percent. Allianz Partners is part of the Allianz group.

Services

• Travel insurance and assistance
• Roadside assistance
• Motor insurance
• Extended and used car warranty
• Credit protection products
• Health insurance and assistance
• Home and living assistance
• Mobile device and digital risk cover
• Allyz travel platform
• Customer insights (DataLab)