Plan3

Plan3 makes software that helps airlines manage passenger disruption. It is a platform for the moments when a flight is cancelled and passengers need new plans. The company's aim is to resolve disruption rather than only manage it.

Plan3 describes a problem many airlines know. A flight is cancelled. One person starts rebooking by hand, and someone else answers calls. Nobody has the full picture for hours. The company says no single system was ever built to hold all of this, so it built one.

The platform follows a passenger through six steps: on track, disruption, notification, choices, solution and outcome. Passengers are told what has happened and are given choices for what to do next.

Plan3 groups its work into three main jobs. Rebooking moves passengers onto other flights across an airline's network without manual lookups. Hotel and transport booking finds and confirms a room and onward travel in one step. Cost and policy rules apply the airline's own rules automatically, so staff do not need to sign off each case.

The platform is built to work with the systems an airline already uses. It connects with booking, messaging and travel tools such as Sabre, Navitaire, Radixx, Amadeus, Twilio, SendGrid, Infobip and Dohop.

Plan3's customers are airlines. Airlines named by the company include AirAsia, Air Transat, Flair Airlines, Jet2, Marabu Airlines, Transavia, Volotea and Scandinavian Airlines (SAS).

Services

• Passenger disruption management
• Automatic rebooking
• Hotel and transport booking
• Cost and policy rules
• Disruption calculator