Hello Lamp Post

Hello Lamp Post is a company that builds AI assistants called Digital Team Members. They help organizations answer questions and support people at any hour. The page reviewed here covers its airport product, called Hello Airport.

Hello Airport gives passengers help at any touchpoint in an airport, all day and night. The assistants know where a traveler is in the terminal and give help that fits the place. They combine real time data such as flight status, security wait times and transport schedules. The product can also pass on requests, such as maintenance and assisted travel, to airport systems or outside providers. The company says it can bring all passenger touchpoints into one digital front door. It also says the tool can help airports promote shops and services.

The site lists airport case studies. CVG Airport uses a 24/7 assistant. Birmingham Airport uses one called BABS as part of a Connected Personal Experiences effort. Glasgow Airport uses one to handle assisted travel requests. Atlantic City Airport uses one to ease pressure on front line teams.

Outside airports, the company serves universities and local government. One example is a waste sorting assistant for residents. People can reach the assistants through signs, QR codes, a website chat widget, SMS and WhatsApp.

The company says it was officially founded in March 2018, after starting as a digital art project in 2013. It reports more than 300,000 users worldwide, over 80 interactive locations and activity on four continents. The website has a contact form and a way to book a demo.