Edograf Helpfly

Edograf Helpfly is an Italian company in Rome that helps airlines sell and promote their flights in the Italian market. It covers both passengers and cargo, and it also runs airport ticketing and supervision services.

The company has an international culture and says it has 30 years of experience in the air and tourism market. It offers airlines and tourism offices a way to promote and sell their products in Italy. This includes finding the best distribution channels, analysing competitors and building a medium and long-term marketing plan to raise an airline's market share. It also advises on route management for the Italian market.

For passengers, it acts as passenger sales agent and general sales agent. The aim is to raise load factors and revenue. Services cover sales, a call centre, marketing, public relations, finance and booking. It also works to grow sales of IATA BSP agencies, and it supports airlines at tourism exhibitions.

At airports, Edograf Helpfly provides ticket desk counters, passenger reprotection during flight disruption, and collection of extra charges at check-in and the gate. It handles denied boarding compensation, inadmissible passengers and overbooking, and hotel, lounge, meal and transfer services. It also negotiates fuel and handler costs for airlines. Airport supervision covers check-in, gate and ramp. The company also liaises with the Italian civil aviation authority, ENAC, on rules and slot authorisation. Its staff are trained on reservation systems including Amadeus, Sabre, Sita, TravelSky and Navitaire.

For cargo, the company works as cargo sales agent, general sales agent and general sales and service agent. Its services include cargo sales, import and export operations, road feeder services, and revenue accounting with air waybill stock control. It also provides customer care and grows sales of IATA CASS agencies.

Edograf Helpfly has desks at several Italian airports: Rome Fiumicino, Pisa, Milan Bergamo, Milan Malpensa, Bologna and Salerno. Supervision and cargo support also reach Verona, Venice, Naples and Bari. The company also handles group ticket requests.

Services

• Passenger sales agent (PSA)
• General sales agent (GSA)
• Cargo sales agent (CSA)
• General sales and service agent (GSSA)
• Airport ticketing
• Airport supervision
• Denied boarding compensation
• Flight disruption support
• Hotel and VIP services
• Group tickets