dnata

dnata is an air and travel services provider, established in 1959. It offers ground handling, cargo, premium services, catering, retail and travel services. The company has more than 55,000 employees and over 350 customers. It works at 146 airports and cities in 35 countries across six continents.

Its ground handling service covers the safe, smooth turnaround of aircraft. Its cargo business handles 3.2 million tonnes of cargo every year. It also offers premium services and private aviation services.

Its catering and retail arm provides inflight catering, retail services, VIP catering and food and beverage outlets at airports. The company serves 115.3 million meals in the sky every year. Its travel business covers corporate travel, leisure travel for individuals and the travel trade, destination management and representation services. It has representatives in 25 countries.

dnata launched operations at Western Sydney International airport in October 2026. It provided inflight catering for the airport's first domestic flight on 25 October and ground handling for its first international flight on 26 October. The company is also operating The Rayleigh Lounge, the airport's first international passenger lounge. It is investing about A$32 million in a cargo terminal of 5,000 square metres, designed to handle up to 60,000 tonnes a year. The cargo terminal is expected to open in December 2026. A new catering centre is due to open in 2027, with capacity for up to three million meals a year.

dnata has won many awards. These include Ground Handler of the Year from Air Cargo News, which it received between 2014 and 2024, and Ground Support Services Provider of the Year from the Aviation Business Middle East Awards, received between 2020 and 2024. It was named Airline Caterer of the Year for Australasia by PAX International in 2022. The company says it has more than 50 industry awards. Its values are safety, playing to win, respecting everyone and working as a team, and thinking about the future. It runs a sustainability program across its operations.

Services

• Ground handling
• Cargo
• Premium services
• Private aviation
• Inflight catering
• Retail services
• VIP catering
• Airport food and beverage outlets
• Travel services
• Destination management