Ostrum Tech Ltd

Ostrum Tech Ltd makes cloud software for assisted travel at airports in the UK and worldwide. Assisted travel means help for passengers with reduced mobility, known as PRM. The company says this is all it does.

The Ostrum platform manages assisted travel from start to finish. It links passengers, assistance teams, check-in agents, boarding agents, ground handlers and cabin crew on one system. It works for small regional airports and for large hubs. It also works for many airlines. Airports can add modules in phases to match their own priorities. The system is hosted on Amazon Web Services, and a team of 35 specialists supports it. The company releases product updates each month.

Ostrum Web is the main control tool for service providers. It handles bookings, task allocation, flight data, SITA messaging, rostering and live control. A mobile app lets assistance agents scan boarding passes, register passengers, receive tasks and talk to the control room. A tablet tool lets hosts help passengers away from fixed desks, which is useful when large groups arrive. An auto allocation bot gives each task to the most suitable agent.

The platform also tracks agents, passengers and vehicles on the airport map in real time. Beacons and GPS geofencing update task status and times on landside, airside and the airfield. Workforce tools cover self-allocation, task handover, rosters, shift management and workload balance. A debrief tracker lets staff log issues and ideas. Nearly 100 ready made dashboards and reports are included. The company says its approach can cut assisted travel running costs by up to 10 percent.

Airlines and ground handlers have their own tools. One mobile app lets pilots, cabin crew, check-in staff, boarding agents and ground handlers work directly with PRM teams. A web portal lets airlines, airports, SITA-CUTE stations, ground handlers and airport hotels register passengers and see live information. Airlines also get dashboards for delay analysis.

Passengers can use the Purple Door app to book help, follow their agent and chat. They can keep a digital Purple Profile with their needs and mobility aid details. They can also ask for help by WhatsApp, by voice with AI, or at a self-service kiosk. A passenger board in waiting areas shows flight details and the assigned agent.

Ostrum names London Luton, London Gatwick, Belgrade, Santiago and New York JFK among the airports it works with. The user interface is multilingual.

Services

• PRM management platform
• Ostrum Web for service providers
• Mobile app for assistance agents
• Tablet for hosts
• Auto allocation bot
• Real-time location tracking
• Analytics and reporting
• Airline and ground handler app
• B2B portal
• Passenger app and kiosk