Air India

Air India is an airline that flies passengers on domestic and international routes. It also offers cargo, travel services for businesses and a loyalty programme.

Passengers can book flights on the airline's website, which is set up for several countries. It offers language choices such as English, Hindi, Japanese and French. Booking options include flight tickets, group bookings, hotels, cars and add-ons. Gift cards and an online store are also available.

Business customers can use a corporate travel service for small and mid-size firms. The airline also has a separate sign-in for corporate accounts, called AIBIZ.

The Maharaja Club is the airline's loyalty programme. Members can earn points, redeem points and share points in a family pool. The programme has partner offers and a points calculator.

After booking, travellers can check in online, manage a booking, pick a seat or upgrade, track bags and check flight status. They can also ask for a refund or use self-service re-accommodation when plans change. A route map shows where the airline flies, including non-stop international flights. Popular routes on show include New Delhi to London and a flight to New York.

The airline also gives travel guidance. This covers baggage rules, airport information, visas and documents, health and medical help, and travelling with children or pets. Premium economy is one of its in-flight cabin options. Travel insurance is offered as an add-on.

Customer care is open 24 hours a day, every day. Passengers can use a support portal, an AI chat agent or WhatsApp. The airline lists customer care contacts in many countries, including the USA, Canada, the UK, Australia, France, Germany and Singapore.

Services

• Flight booking
• Group booking
• Corporate travel
• Cargo
• Maharaja Club loyalty programme
• Online check-in
• Visa services
• Travel insurance
• Hotels and car rental
• Gift cards