Value Group

Value Group srl is an Italian company that manages airline disruption and crew logistics. Its website describes a technology-led approach combined with more than 20 years of operational experience to quickly work out a recovery plan for passengers, around the clock every day of the year. Its solutions fall into three areas: irregular operations management, passenger experience and crew logistics.

Passenger services

• Hotel accommodation with major hotel chains and local owners rated four stars and above
• Ground transport through a supplier network with vehicle types from 3 to 80 seats
• Meal vouchers at airports, which the company says it can provide in 9 minutes from the request
• The Value Layover Lounge inside airports, where passengers are met and greeted by staff during a disruption
• Taking charge of a request in under 2 minutes and confirming a recovery solution in 15 minutes on average, according to the site

Crew services

A dedicated team handles crew logistics around the world, including crew accommodation booked on monthly planning schedules and support for last-minute requests at any hour. The company says it integrates its operations in a proprietary software platform linked to its own suite of applications.

Team

The operations department works every hour of every day, and the team speaks more than eight languages as mother tongues. Value Group says it has a strong track record of providing nearly all of the service requested, in high or low season. It also publishes articles on the economic impact of journey disruptions for airlines and railways and on risk management for flight disruptions.

Events

Value Group is listed as a sponsor of World Aviation Festival 2026 and as an exhibitor at Aviation Festival Asia 2027.

Contact

Value Group is listed under Airport Services, Travel.
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