SITA

SITA is an information technology and communication services provider for the air transport industry. It works with aviation organizations around the world to improve operations and the passenger experience.

SITA supports airlines, airports, ground handlers, air navigation service providers, governments, border authorities, and travel companies. It offers solutions for passenger processing, airport operations, baggage management, borders, and air to ground communications. The company provides technology that helps these groups manage passengers, flights, baggage, and borders.

The company offers passenger processing solutions that use biometrics and cloud computing. Products include SITA Smart Path, SITA Flex, and the Passenger Intelligent Journey. These systems help automate check in, bag drop, security, and boarding. SITA Smart Path allows travelers to use their face as a boarding pass. SITA Flex is a next generation cloud based platform that enables mobile and low touch operations both on and off the airport. The company also provides device management and Maestro for agent assisted processing.

SITA supplies airport operations and baggage management systems. Its airport management tools help control flight operations and resources. The Airside Optimizer helps increase efficiency on the ground. For baggage, the company offers tracking and handling technology. Thai Airways used SITA technology to improve baggage handling speed. Kutaisi International Airport used SITA border processing to cut passenger clearance times. The company also provides consulting services to help airports improve their business performance and recover quickly from disruptions.

For airlines, SITA provides in flight efficiency and sustainability tools. SITA OptiFlight uses a digital twin powered aircraft performance model to deliver flight specific fuel saving recommendations across every flight phase. These tools help airlines reduce fuel use and costs. The company also provides sustainability insights and supports efforts to adopt sustainable aviation fuel. SITA Eco Mission helps airlines understand and reduce emissions.

SITA manages communications and data exchange across the industry. Its messaging portfolio includes SITA Message Relay, SITA Type X Distribution Service, SITA Data Connect, and SITA Integration Platform. The Type X standard allows partners to exchange larger messages with rich content such as biometrics and aircraft performance data. The company also offers SITA Connect for network connectivity and an ATC Bridge for air navigation service providers. Over 83 air navigation service providers use SITA air traffic management support.

SITA continues to grow through acquisition and innovation. The company agreed to acquire Flightscape from CAE to strengthen airline operations. It acquired Big Blue Analytics to add artificial intelligence disruption recovery for operations control centers. These moves support SITA's goal of helping airlines see, decide, and act as one during daily operations. SITA publishes reports including Air Transport IT Insights and Baggage IT Insights to share industry data.

Services

• Passenger Processing
• Baggage Management
• Operations at Airports
• Border Flow
• Risk Intelligence
• Trusted Identity
• Communications and Data Exchange
• In Flight Efficiency
• Airport Business Consulting
• Sustainability Insights