Plaza Premium Group

Plaza Premium Group is an airport hospitality company based in Hong Kong. It was established in 1998. The company says it introduced the world's first independent airport lounge that year.

The group runs a network of airport lounges and passenger service solutions. It says it operates the largest network of global airport lounges. Its presence covers 150 countries and 600 international and domestic airports, and it says it serves 30 million guests every year. The group has built a network of five integrated brands.

Lounge management is the core service. The group runs its own lounge brands, including the Plaza Collection, the Experience Collection and the Travel Collection. It also operates lounges for partners and designs lounge spaces.

Passenger service operations let travellers use meet and assist services and other airport services through one app. Concierge and rewards programmes are also part of the offer. Hotel brands provide in-airport accommodation, such as Aerotel at Changi Airport, and the group also runs airport dining.

Design, commercialisation and technology are also part of the business. The group designs and develops new experiences for airports, sells its products and packages, and works on technology and digital innovation. It works with airports and airlines to raise service quality and find new value-added experiences for travellers.

The group runs PPG Impact, a social impact programme with projects in several regions, including Europe, the Americas and Southeast Asia. Its sponsorship and careers pages are also on the website.

Its leadership team includes a founder and CEO who has spent over 28 years in the airport industry. The company names excellent service, innovation and teamwork as its core values. Its brand promise is convenience, comfort, value, and love and care.

Services

• Lounge management
• Passenger service operations
• Meet and assist
• Concierge
• Hotel accommodation
• Dining
• Rewards programme
• Design and experience development
• Commercialisation
• Technology and digital innovation