lastminute.com

lastminute.com is an online travel agency. Travellers use its website to search for and book flights, hotels, and flight plus hotel packages. The site shows prices in pounds sterling and searches from UK airports such as London and Manchester.

The company sells holidays and short breaks. Its range includes city breaks and all inclusive holidays. Hotels, flights and holidays are all sold on the same site. The menu has a Eurostar page under city breaks. Cars, airport transfers and gift cards are also listed in the menus, and the site has an Experiences section.

Last Minute Deals are a key part of the homepage. The deals are time limited and show a countdown timer. They feature hotels in Tenerife, Malta, Seville, Majorca, the Algarve, the Costa del Sol, Gran Canaria, Cyprus and Agadir. Each deal says flights are included. Sample prices ranged from £119 to £648 per person. Each deal shows how long it has left before it ends.

The homepage also shows hot holiday destinations, including the Algarve, Tenerife and Prague, with prices from £189 to £550. The main search lets customers choose a departure airport, a destination or hotel name, dates, and the number of travellers and rooms. Customers can also search for a stay for only part of their trip. The homepage has a Flight plus Hotel tab, a Hotels tab and a Flights tab, so customers can book the parts of a trip they need.

The company runs a free loyalty programme. Members can get up to 15% off holidays and experiences. Perks include free audio guides and lounge access for flight delays. Members can unlock bigger offers by completing more trips. Joining is done through a Join now link on the homepage.

Customers can call for help from travel experts. The homepage shows a call to book number, and the site has a link to ATOL protection. The site also has a country and language selector and a gift card option.

Services

• Flights
• Hotels
• Flight plus hotel packages
• City breaks
• Holidays
• Eurostar city breaks
• Cars
• Airport transfers
• Gift cards
• Loyalty programme