Icom America

Icom America sells and supports wireless radio equipment in the United States from its base in Kirkland, Washington. It also serves Canada, Brazil and Latin America through Icom Canada, Icom Brazil and a Latin America contact. Its products are grouped for professional use and for personal use.

The company has six product divisions: amateur, aviation, land mobile, marine, network and systems. A separate government section serves public sector buyers. Land mobile products include P25 radios. The contact form also lists avionics as a product type, so aviation customers can ask about the aviation line directly.

One featured system is IDAS, a digital land mobile radio system. It uses the NXDN or dPMR open protocols on narrowband 6.25 kHz channels. IDAS includes handheld radios, mobile radios, repeaters, a network interface and trunking controller, system manager software and accessories. It can start as two radios talking to each other and grow into a multi-site wide area network.

IDAS can run analog and digital signals on the same channel, so owners can move to digital at their own pace. It uses the AMBE+2 vocoder and error correction coding to keep voices clear. Remote Communicator software turns a Windows PC into a virtual radio or simple dispatcher. A VE-PG4 gateway links IDAS systems to IP phones, LTE and wireless LAN transceivers, and analog radios. Example uses include campus and in-building communication, forestry, farming and security work, large multi-site systems, and specialized mobile radio networks.

Support covers repair, warranty, a knowledge base, catalogs, manuals and firmware downloads. A technical support portal handles product questions. The contact form routes messages to customer service, inside sales, the repair and warranty center, replacement parts or technical support. Customers can also find a dealer through the where to buy pages.

The company shares case studies, a blog and a trade show calendar. Its pages are offered in English, Canadian French, Latin American Spanish and Brazilian Portuguese.

Services

• Aviation radios
• Amateur radios
• Land mobile radios
• Marine radios
• Network products
• Systems products
• IDAS digital radio systems
• Repair and warranty
• Technical support
• Replacement parts