WaitWell

WaitWell is a Calgary, Alberta software company that makes queue management, appointment booking and service workflow automation software for busy service locations across North America. Founders Steve and Shannon Vander Meulen ran a motor vehicle registry office with long lineups, customers sent to the wrong agents and no operational data, and built their own queue and booking system; the office became quieter, staff stress fell, customer satisfaction rose and managers gained insight into where help was needed. The company was named one of Canada's Top Growing Companies for 2026 by Report on Business and describes its mission as elevating service delivery through digital transformation.

Platform

• Queue management that replaces physical lineups with a virtual queue, with AI-powered wait time estimates and the choice of in-person, phone or virtual service
• Appointment management for booked, walk-in and virtual appointments, integrated with calendars and virtual meeting platforms
• Service workflow automation of tasks and communications across locations, staff scheduling and attendance tracking, and pre-payment to cut wait times and no-shows
• Analytics and reporting on efficiency, performance and satisfaction, customer insights with service history, notes, ratings and reviews, and accessibility features for customers with disabilities or language barriers
• Waillo, an AI assistant that routes people and analyses WaitWell data, plus integrations with CRM, ERP and calendar systems and a documented security architecture

Customers

WaitWell serves government offices such as motor vehicle registries, police stations and public counters, universities connecting students to services, clinics, veterinary practices, retail stores and other multi-service organisations, and offers product tours, webinars and a switching programme for teams moving from other systems. Its culture values inclusion, innovation, speed and mission focus, and the company is hiring in Calgary.

Shows

WaitWell appears in the exhibitor and sponsor lists of the AAAE Aviation Security Summit 2026 and ACI-NA Airports@Work 2027, where it is listed as a sponsor.

Contact

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