Universal Air Evac

Universal Air Evac is an air ambulance company based at Lanseria International Airport in Johannesburg, South Africa. It flies fixed wing aircraft for patient transfers. It offers private air ambulance flights and commercial medical escorts. The site says the company has more than 18 years of experience in aeromedical evacuations.

The site says the company serves clients across Africa, the nearby islands, Europe, and the Middle East. It says flights to the Americas and Asia are arranged through partners by wing to wing transfers. The company is accredited by EURAMI, the European accreditation body for air medical services named on the site.

Each flight carries a mission specific medical crew. The crew includes a flight doctor and a flight nurse or flight paramedic. The medical staff hold ACLS, PALS, ATLS, pre-hospital EMS, ICU, and trauma experience. The aircraft are long range jets. The site says they are permanently set up for air ambulance work. Adult and paediatric ICU equipment is on board.

The company runs a 24 hour flight desk. Staff there are medically qualified. The desk takes flight requests, tracks each flight, and sends updates to clients. It uses a call centre platform with voice logging. The base also has satellite tracking, weather updates, and cameras to watch each flight.

The site says aircraft maintenance is handled in house by a maintenance controller and line support. It says the company has a business continuity and disaster recovery plan. Patients with infectious diseases can also be moved safely, the site says.

The site lists a 24 hour phone number, +27 11 430 1777. It also lists an email address for rescue requests and a separate email for general enquiries. A contact form is available for questions about services. The site has pages for the team, the fleet, and areas of service.