The Hayward Partnership

The Hayward Partnership is a global team of independent industry experts. It offers boutique consultancy and recruitment services for the travel, catering and retail industries. The firm works as a virtual team, so it can adjust its resources to the needs of each project.

The partners are all independent and highly experienced. The site says there is no bureaucratic hierarchy and no large overheads. Each partner is a leader in their own field, so clients can speak quickly to the right person. The site describes its partners as straight talking professionals who have worked at the sharp end of their fields.

The firm works with airlines, rail companies, cruise lines and flight caterers, including commercial and private or executive jet caterers. Its sectors also include flight retailers, retail concessionaires, airport retailers, airport food and beverage, rail caterers, rail retailers and cruise retailers. It also serves suppliers to the travel, catering and retail industries.

The firm offers executive talent recruitment, board and non-executive search, and mentoring. Other services include expert witness work, independent reports and testimony, and post appointment support with follow up advisory. Its expertise covers sales, operations and finance, travel retailing, and product, supply, merchandising and technology.

The firm follows a seven point process. It starts by listening carefully to the client's needs. Next, it draws knowledge from its team, runs a headline review and agrees the scope and deliverables. The work then moves through project planning, implementation and monitoring, ending with a review of results.

The site shows client logos for IAG, dnata, Gebr. Heinemann, Altavia and en route. The company says its growth depends on client recommendations, so it aims to exceed what customers expect. It also works on education, including regular engagement with students to present the travel services sector as a career option.

The Hayward Partnership is based in Burgess Hill, West Sussex. Its work also covers curation and digitalisation, customer experience, responsible business practice, and best practice in community and people management.

Services

• Consultancy
• Executive talent recruitment
• Board and non-executive search
• Mentoring
• Expert witness
• Independent reports and testimony
• Post appointment support
• Customer experience
• Curation and digitalisation
• Responsible business practice