Satair

Satair is a global provider of aftermarket services and solutions for the civil aerospace industry. It distributes OEM aircraft parts nose to tail, including a wide range of Airbus spares, tools and ground support equipment, and standard parts, with support available around the clock. The company says it has about 1,900 employees worldwide and has streamlined the operations of more than 300 aircraft part manufacturers.

Satair Market

Satair Market is the ecommerce platform for spare parts. It brings together Airbus proprietary parts, OEM parts from a network of suppliers, used serviceable material, and surplus parts listed by third party sellers. Features described on the site include:

• Part search with filters and a part availability status
• Upload of a file to add many parts to a cart at once
• A full overview of each order from placement to pickup by the forwarder
• Options to request lease, exchange or repair services for a product where available
• A document repository, including initial provisioning documents and billing documents
• Shipment priority selection at checkout, including AOG

Services and support

• AOG support with 24/7/365 availability, through regional service desks and Satair Market
• Customer Resolution Services desks for orders and enquiries in Europe, the Middle East and Africa, the Americas and Asia Pacific
• A services portfolio for operators and MROs, and a dedicated A220 World area for A220 programme customers
• An Expedite Routine Order service program
• Material management and supply chain training courses for newcomers, intermediates and experts

Customers and partners

The company serves Airbus customers, operators and MROs, and acts as a distribution partner for aircraft part manufacturers that want to focus on product development.

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