Reaktor

Reaktor is a technology company that designs and builds digital products and services, with a dedicated aviation and aerospace practice that creates in-flight entertainment and digital experiences for airlines. Founded in Finland in 2000, the company has grown to more than 700 designers, developers and strategists, with offices including Helsinki and New York, and works across aero, defence and security, healthcare, industrial, gaming, retail and the public sector.

Aviation work

• Bespoke in-flight entertainment (IFE) systems and interfaces, continuously deployed and built inside open platforms
• Harmonised digital experiences across old and new aircraft and across Panasonic, Thales and SPI IFE platforms, and Viasat, Intelsat, SES and Starlink connectivity in multi-vendor fleets
• Monetisation of in-flight connectivity and loyalty-focused booking experiences, including work with Air France-KLM
• Ownership of the software handed to the airline, so it does not depend on outside vendors to manage its digital touchpoints

A Cathay Pacific customer experience manager is quoted on the site describing an IFE system created with Reaktor that blends technology with intuitive design. Reaktor says it is one of the few digital partners with deep expertise in the technical and regulatory environment of the aircraft cabin.

Company

Reaktor reports a 97 percent net revenue retention rate in 2025 and DORA engineering scores above industry averages. It is building a product business from its domain knowledge and leads an alliance of more than 45 independent technology companies. Its culture is summed up as a Culture of Better, and it publishes work on generative AI in customer service and agentic commerce.

Events

Reaktor is listed as a sponsor of APEX TECH 2027 and as an exhibitor at Aircraft Interiors Expo 2027 and MSPO 2027 in Poland.

Contact

Reaktor is listed under Aviation Consulting, Aircraft Software, Aircraft Design and is based in Helsinki, Finland.
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