Fraport USA

Fraport USA develops and manages airport shops, food and services in North America. The site says it is the developer or concessions manager at seven major airports in the United States. It is the American arm of Fraport AG, which runs 31 airports around the world. The office is in Pittsburgh, Pennsylvania.

The seven airports are Baltimore/Washington International, Cleveland Hopkins, John F. Kennedy Terminal 5, Nashville, Newark Liberty Terminal B, Reagan National and Washington Dulles. The site also links to pages on Fraport projects in Bulgaria, Brazil, Hong Kong, Germany, Greece, Peru, Slovenia and Turkey.

The company says its concession plans are local and use data. It names a Fraport model built on unique, local and authentic offers. It also names innovation, people serving people, and analytics and insights. It says it uses applied analytics and market insight to match shops and brands to each airport.

The capabilities list includes plan, design and build work and gate expansion. It also includes financing. On the operations side it lists technology such as Scan, Pay and Go and Just Walk Out, mobile ordering, Placer.ai analytics and GoAudits. A consultant services page is also listed.

The site also promotes new digital tools in terminals. One example is AI-powered autonomous concierges. The company says digital tools for sales tracking and customer engagement help it make data-driven choices. It also mentions plans for eco-friendly practices, as stated by its chief executive, Sabine Trenk.

Fraport USA follows the Fraport.2030 group strategy, called Connecting the World with Tomorrow. The strategy has three priorities. They are growth and sustainability, innovation and efficiency, and being an employer of choice.

The website has pages on leadership, the board of directors, partners, press, compliance and sustainability. A news page links to updates from Fraport AG and its social media. It lists concession opportunities and careers. A contact page gives a general phone line for inquiries and media.