ER24 Corporate Office

ER24: South Africa Private Emergency Medical Services Provider

ER24 is South Africa’s premier private emergency medical services provider, operating from 59 strategic bases throughout the country. As a 100% subsidiary of Mediclinic Southern Africa, ER24 represents the emergency medical arm of the Mediclinic Group’s Southern African operations.

The service functions as an Advanced Life Support ambulance provider registered with the Board of Healthcare Funders (BHF) and the Health Professions Council of South Africa (HPCSA). ER24 collaborates with both public and private hospitals to deliver fast and effective emergency response and pre-hospital care services across South Africa.

The integrated service offering positions ER24 as Africa’s preferred medical services solution. For aviation professionals and healthcare providers exploring emergency medical services in Africa, ER24 delivers proven expertise in pre-hospital emergency care and aeromedical evacuation.

Services & Capabilities

ER24 specializes in emergency medical response requiring rapid patient assessment and transport to appropriate medical facilities. The in-house Flight Desk swiftly mobilizes air ambulance resources using a fleet of fixed-wing aircraft for medical evacuations and critical patient transfers.

Emergency ambulance services assist when patients require urgent medical attention or hospital transport. All aircraft are fully configured with critical care equipment and state-of-the-art technology. Aeromedical crews include paramedics and doctors with extensive training and experience in emergency medicine.

ER24 coordinates with hospital networks, emergency services, and international assistance partners across the African continent. The service provides quality emergency response supporting Mediclinic hospitals and other healthcare facilities throughout South Africa. International patient management and airplane medical transport services ensure continuity of care for patients requiring cross-border transfers or repatriation.

Operations & Process

The three emergency contact centres manage all emergency responses from initial call to patient delivery at receiving hospitals.

When emergency calls arrive, dispatchers coordinate the nearest appropriate response units from 59 strategically placed bases across South Africa. The in-house Flight Desk mobilizes aeromedical resources when air evacuation offers faster response or when patients require transfer to specialized facilities. Critical care aircraft deploy for time-sensitive evacuations across Africa and other regions.

International patient management handles complex cross-border cases while medical concierge services support patients navigating the healthcare system. The escorting of minors service provides supervised medical transport for unaccompanied young patients.

Key Services

• Emergency Response: 24/7 emergency dispatch. Advanced life support paramedics. 300+ emergency vehicles. 59 bases nationwide. 50,000+ monthly calls.
• Aeromedical Services: In-house Flight Desk. Fixed-wing aircraft. Critical care configuration. State-of-the-art technology. Paramedics and doctors on board.
• Medical Evacuations: Air ambulance transfers. Critically ill patient transport. Inter-facility transfers. African continent coverage. International reach.
• Medical Case Management: Care coordination. Treatment pathway management. Hospital liaison. Patient advocacy. Outcome tracking.
• International Patient Management: Cross-border care coordination. International transfers. Visa and documentation support. Destination hospital liaison.
• Medical Repatriation: Return to home country. Escorted transfers. Mortal remains repatriation. Family coordination. Insurance liaison.
• Concierge Services: Healthcare navigation. Hospital referrals. Appointment coordination. Medical travel support. Escorting of minors.

Quick Facts

• Organization: ER24
• Parent Company: Mediclinic Southern Africa (100% subsidiary)
• Group: Mediclinic Group
• Type: Private Emergency Medical Services
• Location: South Africa
• Registration: Board of Healthcare Funders (BHF)
• Accreditation: Health Professions Council of South Africa (HPCSA)
• Classification: Advanced Life Support Ambulance Service
• Monthly Call Volume: 50,000+ emergency calls
• Bases: 59 strategically placed branches
• Emergency Contact Centres: 3
• Emergency Personnel: 900+
• Emergency Vehicles: 300+
• Aeromedical: In-house Flight Desk, fixed-wing aircraft fleet

Contact Details

Address: Mediclinic Corporate Offices, 25 Du Toit St, Stellenbosch Central, 7600, South Africa
Phone: 010 205 3588
Email: flight@er24.co.za
Website: www.er24.co.za

Location