Ascent Technology, Inc.

Ascent Technology, Inc. is a software company based in downtown Boston, Massachusetts. It builds resource allocation, workforce optimisation and workforce management software for labour-intensive operations, with airlines and airports as the main examples on its website. The company says it was founded nearly 40 years ago by members of the MIT Artificial Intelligence Laboratory.

Products

• SmartAirport Operations Center: lets airports plan schedules, track flights, manage flight readiness, assign aircraft positions and allocate baggage belts, check-in counters and departure lounges, as well as ground personnel
• SmartAirline Operations Center: lets airlines forecast, plan, schedule, optimise and manage resources for flights, stations and passengers
• Ascent WorkZone: workforce management that builds plans against forecast demand and deploys people and equipment in real time

Delivery and markets

The company provides its airline and airport solutions as a cloud-hosted service, which it calls its ARIS resource information system. Customers named as target environments include airlines, airports, handling agents, casinos, defence, hospitals, hotels, resorts, retail and security. The software is designed to recommend responses to disruptions such as weather or delayed flights, and users can override automatic actions.

Company facts

• Main office: 101 Federal Street, Boston, Massachusetts
• Founded by members of the MIT AI Laboratory, nearly 40 years ago according to the company
• Support hours: weekdays 9:00 to 17:00 Boston time