AGS Handling

AGS Handling provides airport ground handling services to airlines. Its company name is Airport Global Services S.r.l., and it is based at Orio al Serio, Italy. It calls itself an all-in-one handler and a single point of contact for complex, customised requirements. Its motto is "We handle, you fly".

Passenger services include ticketing and reservation management, check-in with a departure control system, and gate assistance and boarding. The company also supports passengers with reduced mobility. It runs a dedicated lost and found service for baggage recovery.

On the ramp, AGS Handling offers baggage sorting, a wide fleet of ground support equipment, and headset contact with the flight deck. Its equipment includes steps and GPU, ACU and ASU units. Staff also carry out aircraft security checks and inspections, manage boarding and disembarkation, handle containers and pallets, and provide water and toilet services. The company also performs de-icing and anti-icing for winter operations.

Its load control and flight operations team manages EDI messages and prepares operational and weather documents for pilots. It keeps in constant contact with the carrier, monitors traffic, slots and VHF, and prepares briefing packages and fuel sheets.

For cargo, mail and lost and found, the company provides ULD control, cargo and mail handling, coordination of fuel and catering, and management of diplomatic and special shipments. It uses a baggage reconciliation system and screens hold and damaged baggage.

Dedicated services help airlines raise extra income. They include excess baggage and tax collection at check-in and the gate, integrated and Wi-Fi POS terminals, daily reports, and software that works on tablets and laptops.

AGS Handling works with national and international carriers of all sizes. It invites new airlines to become partners, and it lists open jobs for people who want to join the group.

Services

• Passenger services
• Ramp services
• Load control and flight operations
• Cargo and mail handling
• Lost and found
• De-icing and anti-icing
• Ground support equipment
• Excess baggage management
• Baggage reconciliation