Photo: Donaldytong, CC BY-SA 3.0
- Dates
- 20 to 24 September 2027
- Location
- Melbourne, Australia
- Visitors
- 800
- Organised by
- ACI World
- 800
- Visitors
- 5 days
- Duration
- Melbourne
- Australia
About the event
The ACI World Airport Experience Summit is an annual event of Airports Council International focused on customer and employee experience at airports, with CEO talks, an exhibition and networking. It includes a gala evening honouring the winners of the ASQ Awards and airports achieving ACI's Customer Experience Accreditation.
Airports Council International (ACI) is the trade association of the world's airports; as of January 2026 it had 811 members operating more than 2,200 airports in over 160 countries. The 2027 summit takes place from 20 to 24 September 2027 in Melbourne, Australia.
- More than 800 airport executives and customer experience professionals
- Gala evening with the ASQ Awards for airport customer experience
- Recognition of ACI Customer Experience Accreditation holders
- Exhibition of passenger experience services and technologies
Figures as published by the organiser.
Who attends
Airport customer experience and operations executives.
- Industry
- Airlines and operators
- Suppliers
- Regulators
- Research
- Media
Plan your visit
MelbourneMelbourne, AustraliaVisitor information
What you need to plan a visit to ACI Airport Experience Summit.
Opening hours20 to 24 September 2027
20 to 24 September 2027. Daily hours on the official website.Registration and ticketsRegistration is through the official website.
Registration is through the official website.Register
Official visitor information. For the latest details, check the organiser’s website.
Visit official websiteLocation
Melbourne, Australia
How to get there
From MEL
Melbourne Airport, about 22 km from the venue.From AVV
Avalon Airport, about 55 km from the venue.Flying privately
Charter operators in Australia can fly you in. Request quotes from several at once.Get charter quotes
Airports
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