ICM Hub (Techstars '17)

ICM Hub is a company that makes conversational AI for the airline industry. The title of its listing notes that it was part of the Techstars class of 2017. Its tools let airlines and airports answer passenger questions by chat or by voice. The site is offered in English, German and Spanish.

The company says airlines get more and more passenger questions, and teams struggle to keep up. ICM Hub offers automated help to cover this. Its aim is to cut contact center costs and raise ancillary revenue. Ancillary revenue is money from extras such as bags and seat upgrades.

The main products are a Chat AI Assistant and a Voice AI Assistant, plus integrations. The chat tool covers the pre-flight, in-flight and post-flight stages. AI agents can also handle customer calls by drawing on a company's own documents. The site says answers use real-time data from aviation APIs and documents.

The company lists four benefits. It says it can drive more revenue by lifting ancillary sales and cutting service costs. It says a custom look and topic setup improves the passenger experience. It says AI assistants let travel agents work on harder cases. It also says the system finds new topics that passengers ask about.

The software includes goal setting and tracking. Airlines can define key performance indicators and break chats down into clear insights.

The about page says the team is international and aims to reshape how airlines and travelers talk. The clients page says the system helps Lufthansa save resources and customer care time. It also says ICM Hub works with Ticketing Agents Group to help travel agents ease the booking process.

A partner page names the Thales Group. The site says ICM Hub and Thales are bringing conversational AI to aircraft, hosted locally on board. Visitors can book a demo, read news, and learn about version 2.0 of the website and the new voice AI offer.