Gotogate

Gotogate is an online flight booking site for flights, stays and car rentals, trusted by 40 million passengers a year. Travelers can search for return, one way and multi-city flights on the website or in the Gotogate app. The company has more than 20 years of experience. The site also links to booking pages for stays and rental cars.

Flexible Ticket and Cancellation Guarantee are optional services that can be added to a flight. Cancellation protection is listed under products and services. Customers can see the full range of options on the products and services page.

Customers log in to My Bookings to manage a trip. There they can add services, get flight information and follow refund updates. Support for an order is open to customers who have their email and order number. The contact form is the main route for other questions. The company notes that in-person customer support is not available.

Gotogate offers carbon offset options. Travelers can support GoClimate projects, or choose sustainable aviation fuel through SkyNRG. The site has a sustainability page for more information.

The Gotogate app is free to download from the App Store and Google Play. The company says the app gives access to exclusive deals and easy flight booking. Accepted payments include Visa, Mastercard, American Express, JCB, Diners Club, Discover, Affirm, Apple Pay, Google Pay and PayPal. The site links to IATA, Amadeus and Sabre.

The company is Gotogate, Inc. in Miami, Florida, which is named as operator on the US portal. Gotogate Inc. is registered with the State of Florida as a seller of travel, and it holds a Washington registration. The site also has an airline information page, a FAQ, and travel conditions and privacy pages.

Services

• Flight search and booking
• Flexible Ticket
• Cancellation Guarantee
• My Bookings
• Stays
• Rental cars
• Carbon offsets with GoClimate
• Sustainable aviation fuel with SkyNRG
• Mobile app
• Airline information