ETC Support Services Ltd

ETC Support Service Ltd was incorporated in 2001 as a provider of component supply chain and purchasing consulting services to the airline industry. Its registered office is at 14 Albert Street, Douglas, Isle of Man. The company works with airlines and other civil aviation operators and describes its business as customer oriented.

Component services

• Aircraft spare parts purchasing, sales and logistics
• Aircraft rotable spare parts stock control and inventory optimization, including stocking level recommendations
• Component overhaul and repair management, with standard component shop visits reported at average turnaround times of 5 to 15 calendar days
• Individualized parts procurement programs and inventory management methods supported by information technology
• Support and management of inventory stocks for more than 100 aircraft across several airlines
• Services delivered individually or as flexible, custom packages

Technical and consulting services

• Operational and technical consulting
• Audit and inspection
• Maintenance programme optimization
• Technical operations management and technical support
• Software products for flight data analysis and inventory management that use data mining to help reduce cost and risk

Network and OEM relationships

The company has built a network of MRO and supplier partners and manages maintenance and repair processes across maintenance, engineering, repairs and quality. Its OEM relationships support the availability of spares and the repair and modification of equipment from manufacturers such as Honeywell Aerospace, Airbus, Boeing, Embraer and Bombardier.

Locations

Stock is held around the world, with major centers in Riga (Latvia), near Heathrow (United Kingdom) and in Douglas (Isle of Man), and the company also cites the United States as a stock location.

Company facts

• Incorporated in 2001
• Registered office in Douglas, Isle of Man
• A quality management system is in place, and the quality policies are available on request