AirHelp

AirHelp is a flight compensation company. It helps air passengers claim money owed after flight delays, cancellations, denied boarding and missed connections. The site lists an address in Berlin, Germany.

The company says it handles the claim work for passengers. Customers add their flight details, and the site says the claim can be checked in about two minutes. The company says it handles the paperwork and talks with airlines.

The site says the company's fee is 35 percent of the compensation it secures. It says there is no win, no fee, so passengers do not pay if the claim fails. The site says the fee comes from the compensation and never from the passenger's pocket.

The site gives compensation amounts by flight length. Short flights up to 1,500 km can receive up to 250 euros. Medium flights of 1,500 to 3,500 km can receive up to 400 euros. Long-haul flights over 3,500 km can receive up to 600 euros.

The site says passengers can claim for children, friends and colleagues they travelled with. It says claims can usually be made up to three years after a disruption. The site recommends sending a claim as soon as possible.

The company offers AirHelp+ membership, which includes fast track access, lounge access during delays and up to 1,000 euros per disruption, according to the site. It also has a mobile app for flight tracking and compensation alerts.

The About page says the company was founded more than a decade ago and co-founded the Association of Passenger Rights Advocates, known as APRA. The site lists 14 million flights protected and 1 million app downloads. Trustpilot shows a 4.5 out of 5 rating from 245,220 reviews.