Ulink Assist

Ulink Assist is a medical assistance provider based in Singapore with over 25 years of experience. The company manages emergency medical evacuations, medical escorts, repatriations, and travel assistance for patients who require safe transport, particularly across borders. It serves individuals, families, insurers, and travel assistance buyers.

The company coordinates air and ground transfers, offering bed-to-bed services including air ambulance flights and ground ambulances. Ulink Assist arranges for ICU-trained medical teams to accompany patients during emergencies, ensuring medical support throughout the transfer. It also handles claims processing and provides call centre support around the clock.

Ulink Assist prepares custom evacuation plans for each case. Quotations may include private jets, ground ambulances, and medical personnel but Ulink does not own or operate its own aircraft. The company emphasizes confirming the operator of the aircraft and the staff involved before finalizing any agreement.

Its operations span multiple countries in Southeast Asia including Singapore, Malaysia, Indonesia, and Myanmar. Ulink Assist states that its teams are available 24 hours a day and that its assistance centre offers constant updates during transfers. Patients are directly transferred to hospitals with no waiting time, and treating doctors are on standby to receive them upon arrival.

The company manages about one to two evacuation cases per week. Ulink Assist is trusted by several insurance companies and assistance organizations in the region. Its services include teleconsultation, hospital and clinic arrangements, repatriation of mortal remains, and travel security risk evacuation. It also promotes a healthcare network featuring top doctors and hospitals in Singapore and Malaysia.

No specific certifications related to aviation or medical assistance are listed on the website. The firm provides emergency aero-medical evacuation services focused on patient safety and coordinated case management. Ulink Assist can be contacted anytime through multiple channels including a WhatsApp line and phone support.

Services

• Medical evacuation
• Travel and security risk evacuation
• Medical team escorts
• Repatriation of mortal remains
• Claims processing
• Call centre support
• Teleconsultation
• Clinic and hospital arrangement
• Travel assistance
• Patient bed-to-bed transfer