Trip.com

Trip.com is an international online travel service owned by Trip.com Group, which is headquartered in Shanghai, China. Travellers use its website and app to book flights, hotels, trains, car services, tours and attractions. The group, formerly known as Ctrip, was founded in 1999, according to public records.

Services

• Flights, with a network the company says covers more than 600 airlines and 3,400 airports in 220 countries and regions
• Hotels and homes, with more than 1.7 million listed by its own count
• Trains, car rentals and airport transfers
• Attractions, tours, private and group tours, cruises and eSIM
• Flight plus hotel packages
• Trip.Planner for trip planning, and a Trip.com Rewards programme

Markets

The site says Trip.com is available in 24 languages across 39 countries and regions and 35 local currencies. Customer support runs around the clock in several languages, with additional centres in Edinburgh, Tokyo and Seoul. The international site is operated by Trip.com Travel Singapore Pte. Ltd.

Business lines

Trip.com also runs an affiliate programme, supplier sign-up for hotels, and a partner platform. Its parent group describes itself as the world's largest online travel agency by gross merchandise value, a claim that is the company's own.