Trip.com

Trip.com is an online travel service run by Trip.com Group. Travellers use its website and app to book flights, hotels and homes, trains, car rentals, attractions and tours. The company also offers cruises, travel insurance, private and group tours, and gift cards. Trip.com Group says it is one of the world's top providers of travel services.

Flight bookings are part of the service, along with flight and hotel packages. Hotel bookings include hotels and homes. Customers can use Trip.Planner, a trip planning tool, and join Trip.com Rewards. The company also offers deals, including a weekly flight deal and seasonal sales.

Trip.com promises a price match and offers hotel booking and stay guarantees. Its service guarantee covers special circumstance cancellations and emergency help during a trip. It also covers advance compensation when the company is at fault. For hotel problems, the company says it will help find a room of the same standard or better, and pay any price difference up to the first night.

Customer support is available 24 hours a day, seven days a week, in several languages. Customers can contact the team by chat or phone. Its free in-app internet calls are also available. Its Trustpilot rating is 4.4 out of 5, from 211,414 reviews.

The company has an affiliate programme and runs a supplier sign up for hotels and tours. It also offers a list-your-property option and a partner platform. The company lists awards from 2019 and 2020, including a Google Material Design award and an Asia eCommerce award.

Services

• Flights
• Hotels and homes
• Trains
• Car rentals
• Attractions and tours
• Flight and hotel packages
• Cruises
• Travel insurance
• Trip.Planner
• Trip.com Rewards