Tourvest Retail Services

Tourvest Retail Services is a travel retailer and caterer for airlines. It belongs to the Tourvest Group. The company sells products on board aircraft and supplies food and drink for flights. It also works with airport retail stores and cruise lines.

The company says its aim is to improve the customer experience while keeping speed, quality and cost under control. It offers an integrated retail and catering service for onboard and airport retail settings. Passengers see curated product ranges, and the company handles the fulfilment behind them.

The website lists several service areas. These are onboard retail, catering, technology, operations, finance, airport retail stores and brand partnerships. Brands can also ask about promoting a retail product inflight. The technology side offers specialist tools for travel retail and catering. These plug into the systems a customer already uses. The operations team designs and manages warehousing for efficient, lower-cost storage and supply.

Its mission is to provide retail and catering products, services and technology that make the journey as memorable as the destination. The company wants to connect and transform the travel retail and catering world. It aims to improve the customer experience on board, in store or at home.

The finance service is a Merchant of Record arrangement. In this setup, Tourvest takes responsibility for the financial side of customer transactions. This lets the airline or brand focus on running its own business.

Tourvest says it works in more than 20 countries across five continents. The site shows a comment from a business development specialist at Safair Operations, which trades as FlySafair. The comment praises the team for working well and bringing new ideas.

The company also describes a plan called Vision 27. It sets the direction up to the year 2027 and covers seven focus areas. These are financials, customers, lowest cost of distribution, products, technology, new business growth and team. The website has a contact form for airlines and brands that want to work with Tourvest.