STARLUX Airlines

STARLUX Airlines sells flights to Taiwan and to destinations including Taipei, Ho Chi Minh City, Da Nang and Bangkok, according to its website. The site covers flight search, fare products, online check-in and ticket changes.

Customers can search for flights, choose a fare product, and read the service charge and ticket change or refund policies. Manage My Trip lets passengers change a flight or request an online refund.

Online check-in is available, along with missing baggage status, check-in options, airport information, required travel documents and inflight notices. Baggage pages cover general rules, special baggage, baggage irregularities and excess baggage charges.

Inflight options include seat selection, GALACTIC Wi-Fi, prepaid additional baggage, inflight entertainment and inflight dining. Duty free shopping is offered through béshopping, and passengers can pre order inflight meals.

The site covers travel for pregnant passengers, infants and children, unaccompanied minors, and passengers with other special needs. It also covers travel with pets, service animals, wheelchairs, mobility aids and inflight medical equipment.

The website covers the STARLUX World partnership page, fleet and cabin class pages, a route map, the STARLUX app, and the STARLUX AIRSORAYAMA page.

The COSMILE programme offers tier privileges, award tickets, upgrade awards, miles and cash options, a family account, and a flight simulator experience as a redemption. The site also lists group business inquiries, FAQs and certificate requests.

The homepage shows ticket change and online refund options, and a COSMILE membership sign up. It also links to the timetable, flight status and duty free shopping for flights.

Services

• Flight search and booking
• Fare products
• Manage my trip and online refunds
• Online check-in
• Baggage services
• Seat selection
• GALACTIC Wi-Fi
• Duty free service (béshopping)
• COSMILE loyalty programme
• Medical and special assistance