Mercy Flight Central

Mercy Flight Central is an air medical service based in Canandaigua, New York. It flies critical care crews by helicopter to patients across Upstate New York. The service has been delivering critical care for more than three decades.

Each flight team has a pilot, a flight nurse and a flight paramedic. The crews answer scene calls and move patients between hospitals. The transport service runs 24 hours a day, 7 days a week, and 365 days a year.

The fleet is made up of AW119MKII helicopters. Each aircraft is equipped with medical equipment that lets the crews reach and treat patients in time sensitive emergencies. The pilots are professional helicopter aviators with thousands of flight hours from civilian work and from all services of the U.S. Armed Forces.

The clinical staff trains through continuing education and high fidelity simulations. The team uses advanced treatments, such as whole blood and portable ultrasound, so each patient gets the best possible care.

Mercy Flight Central runs an education and simulation program. It trains EMS providers and community members so they can act well before a flight arrives. The service also runs community outreach.

The service has bases in Canandaigua and in Rome, New York. Mercy Flight Central is a nonprofit that relies on gifts from supporters. Those gifts keep the service ready every day, and help it stay current with medical and aviation technology.

Services

• Air medical transport
• Scene response
• Inter-facility transport
• Continuing education
• Community outreach
• Education and simulation
• Ways to give
• Patient stories
• Join our team
• Air ambulance crews