Mercy Flight Central

Mercy Flight Central is an air medical service in Canandaigua, New York. It flies critical care crews by helicopter to patients across upstate New York.

Services

Each flight team has a pilot, a flight nurse and a flight paramedic. They answer scene calls and move patients between hospitals. The service also teaches EMS workers and local communities through its education and simulation program. It runs every day and night.

Bases

There are two bases. One is in Canandaigua and one is in Rome, New York. The site also says its pilots train on an AW119 helicopter simulator.

Coverage area

Mercy Flight Central says it helps protect more than 4 million people in over 25 counties. The service describes itself as a nonprofit that relies on gifts from supporters.

Who it is for

Mercy Flight Central serves people in upstate New York who are critically ill or hurt. Its crews fly to scenes and between hospitals. The group also trains EMS providers and community members so they can act well before a flight arrives. The site shares patient stories and says supporters help keep the service ready every day. Visit the site to read more about the work and how the service is funded.

Facts

• History: the site refers to a 30 year history
• Accreditation: reaccredited by CAMTS, announced 19 January 2026, for a three year term
• Canandaigua base: 2420 Brickyard Road, Canandaigua, NY 14424
• Rome base: 605 Bomber Drive, Rome, NY 13441
• Office hours: Monday to Friday, 9:00 am to 4:30 pm