Marlborough Lines

Marlborough Lines runs the electricity network in the Marlborough region of New Zealand. The company is based in Blenheim.

The company looks after the lines and equipment that carry power to homes and businesses in its area. It does not sell electricity itself. Customers pick an electricity retailer, and the company points them to a price comparison tool to help choose one. It runs a 24-hour fault line for power supply problems. Customers can also report a fault online, check a live outage map and read about planned outages. The company explains how to prepare for a power cut.

People who need a new connection or a change to their supply can use online forms. A separate set of forms and a map covers the connection of distributed generation equipment, which the company calls a complex technical task.

Marlborough Lines offers a range of service requests. These include underground cable locating, safety disconnections, network cable record requests, close approach permits, high load requests and electrical inspections. It also takes enquiries about trees and vegetation near its lines. Safety advice covers electrical safety, working near the network, moving a high load and forestry.

The company supports its community in several ways. It runs an EV charging station and offers energy saving advice and education resources. It also has sponsorships, a page on the environment, and discounts and distributions linked to its pricing.

Marlborough Lines has a field services depot in Blenheim. It has a complaints process that starts with an online form. The company is a member of Utilities Disputes Limited, which offers a free and independent service for unresolved complaints.

Services

• Electricity distribution
• 24-hour fault line
• New connections
• Distributed generation connections
• Underground cable locating
• Close approach permits
• High load requests
• EV charging station
• Energy saving advice