Malteser Hilfsdienst

Malteser Service Center: Germany Emergency Assistance Provider

Malteser Service Center is Germany’s established emergency assistance and service provider, operating as part of the Order of Malta (Malteser Hilfsdienst). The service center provides 24/7 emergency call services, customer telephony solutions, and individualized assistance from two locations in Oestrich-Winkel and Eschborn.

The organization functions as a high-performing specialist provider of customer telephony solutions backed by TÜV Süd certification according to DIN EN ISO 9001. The emergency call center sets standards across Europe, organizing individualized support for customers ranging from minor mishaps to life-threatening emergencies. Nearly 100% customer satisfaction rates confirm the quality of services delivered.

The well-designed technical infrastructure and quality-controlled processes ensure maximum reliability. For aviation professionals and healthcare providers exploring emergency assistance services in Germany, Malteser Service Center delivers proven expertise in emergency response coordination and patient support.

Services & Capabilities

Malteser Service Center specializes in emergency call services and assistance solutions requiring rapid response coordination and customer support. The organization connects individuals in emergencies with appropriate air ambulance services and ground response teams throughout Germany.

Malteser Service Center coordinates with healthcare providers, emergency services, and assistance partners throughout Germany and Europe. Regular checks and customer surveys ensure consistently high service quality.

The organization thoroughly vets external service providers to guarantee all orders meet high standards and regulatory compliance. Assistance coordination includes airplane medical transport arrangements for patients requiring long-distance transfers.

Operations & Process

The 24/7 emergency call center manages all assistance requests from initial contact to resolution.

When emergency calls arrive at the service center, trained experts assess the situation and coordinate appropriate response. From two strategic locations in Oestrich-Winkel and Eschborn, the team organizes individualized support for each caller. Maximum process and failure reliability ensures help arrives quickly when needed.

Malteser Service Center maintains certified quality management to meet high standards consistently. Independent quality controls by TÜV Süd verify service levels according to DIN EN ISO 9001 requirements. Uniform quality standards across all service areas ensure reliable performance. The high customer trust in the Order of Malta brand reinforces confidence in emergency situations.

Key Services

• • Home Emergency Call Center: 24/7 availability. Two service locations. 125,000+ customers served. Minor to life-threatening emergencies. European standard setting.

• • Insurance Assistance: Individual assistance for insured persons. Claims support. Emergency coordination. Healthcare navigation. Insurer liaison.

• • Corporate Services: Service and safety solutions. Customer accessibility improvement. Call center services. Employee support programs. Business continuity.

• • Private Customer Assistance: Individual support services. Emergency response coordination. Daily assistance. Independence enablement. Home safety support.

• • Telephone Services: Information hotlines. Call center operations. Customer telephony solutions. Expert request handling. Quality-controlled processes.

• • Quality Assurance: TÜV Süd certification. DIN EN ISO 9001 compliance. Independent audits. Customer surveys. External provider vetting.

Quick Facts

• • Organization: Malteser Service Center

• • Parent Organization: Malteser Hilfsdienst (Order of Malta)

• • Type: Emergency Assistance and Service Provider

• • Location: Germany

• • Service Locations: Oestrich-Winkel and Eschborn

• • Certification: TÜV Süd, DIN EN ISO 9001

• • Daily Users: 3,500+ people served

• • Home Emergency Customers: 125,000+

• • Customer Satisfaction: Nearly 100%

• • Availability: 24/7/365

• • Service Areas: Insurance, corporate, private customers

• • Quality Standards: Independent controls, regular audits, customer surveys

Contact Details

Address: Erna-Scheffler-Str. 2, 51103 Köln, Germany
Phone: +49 221 98220
Email: online-redaktion@malteser.org
Website: www.malteser-service-center.de

Location