Malaysia Airlines

Malaysia Airlines is a passenger airline that sells flights through its website. The site lets travellers book a flight, manage a booking, check in online and look up flight status. The airline is a member of the oneworld alliance. Its site is shown in several country versions, including Malaysia and the United States.

Travellers can search for return trips, one way trips and multi city trips. Three cabin classes are offered: Economy, Business and Business Suite. Groups of more than nine people are sent to a separate group booking site.

The airline runs the Enrich loyalty programme. Members can redeem flights from as low as 2,100 Enrich Points with Enrich Saver, and can choose Value, Basic or Flex fares. Enrich members also get an extra 5% off flight purchases. Points can be used on oneworld flights across the alliance network too.

Several extras are offered with a ticket. MHupgrade lets a passenger name a price to move up from Economy to Business, or from Business to Business Suite. Bonus Side Trip gives a flight to one of eight Malaysian destinations at no extra fare, and the traveller pays only taxes. MHholidays sells flight and hotel packages with up to 40kg of baggage and one free date change. Express Booking uses saved Enrich details to pick a flight faster. The airline also has a Corporate Travel offer for business customers.

Passengers can use web check in from 48 hours up to 90 minutes before a flight. Flights run by Firefly use the Firefly check in site. A self service guide explains how to change or cancel a booking when a flight is disrupted, and refunds can take up to 14 days. Help is available through the AskMH service.

Services

• Passenger flights
• Economy, Business and Business Suite cabins
• Enrich loyalty programme
• MHupgrade
• Bonus Side Trip
• MHholidays flight and hotel packages
• Corporate Travel
• Online check in
• Group bookings