HAS by Cathay (Hong Kong Airport Services)

Hong Kong Airport Services Limited, trading as HAS by Cathay, is a full-service ground handling provider at Hong Kong International Airport. It serves full-service and low-cost passenger airlines, as well as cargo carriers. The company's vision is to become the best ground handler in Asia.

Passenger services include check-in, document checking, ticketing, baggage loading and scanning, and transit assistance. Staff give special help to wheelchair users, VIPs and unaccompanied minors, from check-in to boarding. The company also runs an airside services desk that can answer enquiries, supply flight information and issue boarding passes.

Ramp services include aircraft handling and turnaround coordination for refuelling, baggage and catering. A load control office provides support 24 hours a day, seven days a week, and prepares loading instructions and load sheets. Cargo teams handle loading, unloading and towing of cargo shipments. Flight dispatchers handle flight plans, air traffic control liaison and weather reports.

The transport fleet has 34 vehicles, including eco-friendly vans and buses rated Euro VI or above. The company offers customised point-to-point shuttles for customers. In May 2022 it launched a closed-loop crew transport service for crew under quarantine restrictions.

Safety is central to the business, and its safety team reports directly to the chief executive. Its awards include Gold and Silver HKIA Safety Excellence Awards in 2019 and 2021/22. It also won the Best Safety Performance Award for a ramp handling operator group in 2020. The company says it has kept JAL ramp-incident free for 14 consecutive years.

The website lists customers including Cathay Pacific, Air Hong Kong and Japan Airlines. The company reports on sustainable development each year. It says it aims for the lowest environmental footprint per turn, and it is moving to a more paperless approach. Business enquiries go to its business development department.

Services

• Passenger services
• Ramp services
• Transportation services
• Station management solutions
• Charter flight solutions
• LCC solutions
• Cargo handling
• Flight dispatch
• Crew transport
• Lost and found