Hanoi Ground Services

Hanoi Ground Services, also called HGS, is a joint stock company in Hanoi, Vietnam. It provides ground handling and flight support at Noi Bai International Airport. The site lists an office on the third floor of Terminal 1 at the airport. The company covers passengers, aircraft, baggage, cargo and flight planning.

Flight planning is one of the main services. The site says the service helps airlines save time when an aircraft turns around. Passenger handling covers departing, arriving and transfer passengers. The company also meets passengers and sees them off on request.

Technical apron services are listed. The company cleans aircraft cabins, cockpits and cargo holds. It also supplies cleaning materials for use on board. The site lists load control and loading instructions. It says the company updates and checks aircraft data used for weight and balance.

Baggage and cargo handling is another area. The site describes loading and handling of goods and parcels at Noi Bai, including storage. It lists coordination of flights with airline representatives. The site also lists support for VIP and special flights, and maintenance and repair services.

Clients named on the site include Hong Kong Airlines and Qatar Airways. A Hong Kong Airlines station manager says the Hanoi station ranks in the top three for an important KPI in August, September and October. A Qatar Airways manager says a recent audit at the Hanoi station had no findings and no observations.

News items on the site cover new routes served by Xiamen Airlines, including Hanoi to Nanjing. Recruitment posts list roles for passenger service, load control, flight planning support, cargo and baggage loading, ground equipment operation and aircraft cleaning.

The site publishes figures for 2025, including flights served, passengers, baggage and cargo in tonnes. The contact section lists two phone numbers and a Facebook page.