Exo Handling

Exo Handling is an AI-powered operations workflow for FBOs (the company that serves private aircraft on the ground), ground handlers, and flight support teams. It turns requests from WhatsApp, voice, and email into structured cases so dispatchers work with clear context.

It was designed and built by Happy Path Solutions, with Kombinat leading delivery. It is not self-serve software and not a sign-up SaaS product. It is customized and integrated for each client across channels, vendors, SOPs (standard operating procedures), and existing systems.

What it does

• Brings WhatsApp, voice calls, and email into one case record. No portal adoption is required from your customers.
• Uses AI to read messages, extract details, and create structured cases automatically.
• Gives each case a shared workspace with customer communication, operational details, vendor status, and copilot activity.
• Keeps case history for shifts and handovers so the next dispatcher sees what happened without asking.
• Runs vendor confirmation workflows, tracks responses, and triggers fallback logic when a vendor does not confirm in time.
• Provides an internal Ops Copilot that answers from your own manuals, SOPs, and notes, with the source cited.
• Combines live case data with your procedures to answer practical questions in context.
• Requires human approval for consequential actions. The system proposes. Your team decides.

How it works

Exo Handling connects customer intake, internal case management, vendor coordination, and an AI Ops Copilot into one workflow. It is a working system, not a mockup or a chatbot. The AI engine does the reading, structuring, and knowledge lookup. Dispatchers keep control of decisions and approvals.

Adapted to your operation: the workflow is built to match your channels, your vendors, your SOPs, your team structure, and your existing systems. Operational knowledge is indexed and searchable by AI, not buried in shared drives, and can be updated when procedures change.

Where it fits

• Teams that receive service requests across WhatsApp, phone, and email, with no single source of truth.
• Operations where context lives across inboxes, spreadsheets, and people’s heads.
• Dispatch environments where vendor confirmations and fallback steps are tracked manually.
• Shifts and handovers where losing case context slows response.

Services included

• Multichannel request intake: WhatsApp, email, and voice
• AI structured case creation and dispatch case management
• Vendor confirmations and fallback workflow monitoring
• Operational SOP knowledge base and AI Ops Copilot
• Shift handovers and human approval controls
• Custom workflow integration

Getting started

Watch the demo to see a live dispatch scenario from intake to vendor coordination and copilot support. Then book a free discovery call to discuss your operation and see the system live. If it fits, the next step is to scope what transfers directly and what is built for your workflow.