Ethos Farm

Ethos Farm is a customer and employee experience consultancy based in London, United Kingdom. The company works with brands that want better service for customers and better teams for staff. It also has an office in New York, USA.

The company offers four main services. These are customer and employee experience consultancy, people solutions, learning, and innovation with data and insights. The site says the work starts by defining a service vision. Then the company recruits, trains and motivates ambassadors who reflect the brand.

Aviation is one of the sectors named on the site. The site says the company works with brands in aviation, retail, rail and real estate. It names Heathrow as a strategic partner, where its teams focus on making every journey better.

The site lists guest experience work for Battersea Power Station and a residential concierge service. Other clients named include Legal and General Investment Management. Case study pages describe front of house services and customer support.

The site lists several credentials. It says the company has been a dual accredited CPD training centre since 2020 and holds Cyber Essentials Plus. It also says it is an ACI member and accredited training partner, has Gold in the Supply Chain Sustainability School, and is an accredited Living Wage Employer. The site says the company ranked 12th among the fastest growing UK companies.

The founder and chief executive is Sally Alington. Her site bio says she has worked with airports, airlines and retailers for two decades. Lauren Walsh is co-founder and president of Ethos Farm Americas. Josie Barton is a co-founder with a background in learning and organisation development.

Contact details are on the site. The London office number is +44 20 3002 3552, and the New York office number is +1 646 202 1674. The contact form asks whether the enquiry is about consultancy, people, learning, data and technology, media, or partnerships.