Crew Resource Management, LLC

Crew Resource Management, LLC is a training and consulting company. Its website uses the name Critical CRM. The company provides crew resource management training for aviation and other high reliability fields. The site says the company was founded in 2007 to serve the business aviation community. No head office address is listed.

The company offers training online, by webinar and in person. Its most popular product is online CRM training, made with its training partner TrainingPort.net. The site says the course covers elements required by the FAA, Transport Canada and EASA. The site describes the course as efficient, practical and well suited to busy crews.

The site describes a joint annual training program. It says Transport Canada now requires annual CRM training that includes flight crew, flight attendants, dispatchers, ground crew and maintenance personnel. The company says it delivers this training by live webinar.

The company's training topics include CRM, human factors, maintenance resource management and threat and error management. The site also offers a keynote talk on safety management systems. A book and talk called Beyond the Checklist applies the aviation safety model to healthcare.

The site says crew resource management principles apply to healthcare, energy, emergency services, chemical safety, space, rail and maintenance. It says the company also offers consulting and risk management work for high reliability organizations.

The site lists a team that includes partner Patrick Mendenhall. He began flying at age 14 and earned a degree in aeronautical and astronautical engineering from the University of Washington. The site says the company has provided training, assessment, consulting and speaking to dozens of clients around the world.

The contact page has a form that asks for a name, phone, email and the nature of the enquiry. The site also lists a support mailbox and social media pages on LinkedIn, Facebook and X.