Avianca Services

Avianca operates scheduled passenger flights across Latin America and beyond. The airline connects travelers to more than 80 destinations in over 25 countries through more than 160 routes. Customers can search and book flights directly on the airline's website or through its mobile application. The carrier also promotes special fares for travel within Latin America.

The company offers a loyalty program called LifeMiles. Members earn miles on every flight and can redeem them for future travel. The program includes an elite status tier that provides exclusive benefits for the most loyal members. Customers can subscribe to LifeMiles Plus to receive guaranteed miles each month. The airline also offers a partner credit card that provides welcome miles for new applicants.

Travelers can choose between economy and business class seating. The airline features Business Class Amériques and Business Class INSIGNIA on select routes. Passengers who want more comfort can purchase business class upgrades after their initial booking. Priority service and greater comfort are included with the premium cabin.

Online check in is available starting 48 hours before departure for most flights, and 24 hours before for certain destinations. The airline's mobile app allows passengers to obtain boarding passes, receive live flight updates, and manage upcoming trips. The app also sends notifications about deals and schedule changes.

Avianca is a member of the Star Alliance network. This membership gives travelers access to more route options and connection benefits with partner airlines around the world. The alliance expands the airline's reach beyond its own routes.

In addition to flights, the company provides travel extras through partners. Customers can book hotels, reserve rental cars, and purchase guided tours in hundreds of destinations. These services allow travelers to earn or redeem LifeMiles on hotel stays and car rentals.

Customer support is available through multiple digital channels. The airline offers assistance via WhatsApp, social media, and its website contact portal. Travelers can also use the app to handle booking changes and check flight status.

Services

• Passenger flight booking
• LifeMiles loyalty program
• Online check in
• Business class upgrades
• Hotel reservations
• Car rentals
• Activity bookings
• Mobile app
• Elite loyalty status
• Star Alliance connections