Avelo Airlines

Avelo Airlines is a United States airline that sells low fares on nonstop flights. Its website promotes simple booking, on-time flights and smooth travel. Passengers book at the airline website, where they can also find a membership program called Avelo PLUS.

The airline says it flies into airports that are faster and easier to use. These airports are often closer to home and to the final destination. The site mentions flights from Philadelphia and Wilmington, Delaware, and from Dallas and McKinney, Texas. Fares listed on the site do not cover every extra. Bags, assigned seats and other optional services can cost more.

Avelo states four values. They are Safety Always, Keep It Simple, Do the Right Thing and One Crew. The airline explains that every crew member owns their decisions and the passenger experience. It says it looks for ways to keep fares low.

The airline makes several promises to passengers. Children aged 14 and under sit with an accompanying adult at no extra cost. If a checked bag does not arrive with the flight, the airline says it will refund the bag fee automatically. It also says it will never intentionally oversell a flight. It says its commitment continues when schedules change or flights are delayed or canceled.

Avelo says it leads the industry in on-time performance and in fewest canceled flights. It bases its on-time claim on the standard from the United States Department of Transportation. That standard counts flights that arrive within 15 minutes of schedule. The airline also states that one third of its seats offer extra comfort for passengers who want more space.

The site says the leadership team has more than 400 years of combined aviation experience. Visitors can meet a few of the leaders on the website. The airline also has a customer solutions center for feedback and a support address for help with flight status, baggage, changes, cancellations and refunds.

The website lists flights, deals on routes, membership terms and the contract of carriage. It also has a warning about fraud for passengers who see offers that look wrong.