Athens Assistance

Athens Assistance is an independent private company that provides medical and travel assistance services. The company has operated since 1993. It is based in Athens, Greece. Its territory of activity covers Greece and Cyprus. The company serves patients, insurers, and travelers who need support in the region and beyond.

The company is the only Greek member of the International Assistance Group Alliance. This alliance is the world's largest network of independent assistance companies, service providers, and correspondents. Athens Assistance has won the International Assistance Group Quality Award 8 times. Partners have recognized the company for its high quality services.

The company operates a 24 hour operations platform. It employs multilingual coordinators and doctors. The staff have years of experience in emergency services. The in house medical desk specializes in medical assistance and air ambulance repatriations. The team includes aeromedical retrieval and emergency specialists. They work with ICU equipment to care for patients during transport.

Athens Assistance offers air ambulance services through Athens Medevac. This service provides 24 hour immediate evacuation and repatriation of patients. It uses fully equipped medical aircraft with experienced medical teams and full ICU equipment. The company also provides medical and nurse escorts for patients who travel on scheduled commercial flights.

The company provides integrated case management. This process helps treatment plans and ensures that patients receive appropriate medical care and services. Its medical assistance includes international medical help, ambulance transfers, medical evacuations, house call visits, expert medical advice, second opinions, medication dispatch, and direct settlement of medical expenses.

Travel assistance covers airplane and boat tickets, hotel reservations, transfer arrangements, claims investigation, lost baggage and documents, money transfers, cash advance, prescheduled return, body repatriation, customs formalities, and contact with consular authorities. Roadside assistance includes 24 hour emergency help, on spot repair, towing, spare parts distribution, car rental, and vehicle repatriation.

Athens Assistance also provides cost containment and medical bill audit services. The company handles claims processing and settling. The company and its medical staff are fully insured for air ambulance and repatriation work. It follows international standards and controls. It provides detailed medical reports.

Services

• Air Ambulance
• Medical and Nurse Escorts Repatriations
• Case Management
• Medical Assistance
• Travel Assistance
• Cost Containment
• Roadside Assistance
• Claims Handling