Noi Bai Catering Services (NCS)

Noi Bai Catering Services Joint Stock Company, known as NCS, is an in-flight catering company at Noi Bai International Airport in Vietnam. The company says it has more than 30 years of development in aviation catering. It says its quality is international, with local taste.

The website shows that NCS serves more than 5,262 meals a day. It handles more than 18 flights a day and has more than 120 staff. Its services include in-flight meals, equipment cleaning and industrial laundry for airline service items, and warehouse management and storage.

NCS also makes non-airline food products under the Lotus Sky brand. These include milk tea, bread, European style pastries, pasta, mooncakes and Tet specialities. The site also has a product page for these items.

The website lists airline customers including Japan Airlines, Vietnam Airlines, Korean Air, China Airlines, Air China and All Nippon Airways. The site also shows a testimonial from the Royal Australian Air Force and a logo for Air Cambodia. In 2009 Malaysia Airlines became a regular customer. In 2010 Qatar Airways, LOT Polish Airlines and Mekong Air joined as regular customers.

The company's history starts in 1978, when catering began at Noi Bai as commercial flights started. A joint venture with Vietnam Airlines and SERVAIR was set up in 1994 and dissolved in 1998. In 2004 the state catering enterprise was equitised and NCS became a joint stock company, with Vietnam Airlines holding 60 percent. In 2007 it opened a new production facility. In 2008 it passed 3 million meals a year for the first time.

The site lists awards from airline customers, including Japan Airlines awards in 2013, 2014 and 2016, and a Korean Air award for 2009 and 2010. Vietnam Airlines named NCS the best airline catering company in Vietnam in 2011, and gave it a service quality award in 2012. Asiana Airlines named it the best airline catering company in Asia in 2015. The company also received Government and Ministry of Transport certificates of merit.

Its stated mission is to provide meals and services that meet international standards, carry a distinctive identity, and aim for total customer satisfaction. Its core values include listening and understanding, commitment, compliance and continuous improvement.

Services

• In-flight meals
• Business class meals
• Government flight catering
• Equipment cleaning
• Industrial laundry
• Warehouse management and storage
• Lotus Sky food products