DelayFix

DelayFix is a company that helps air passengers claim money from airlines. It handles claims for delayed and cancelled flights. The company says passengers can receive up to 600 euros. The website is available in six languages. A Polish company runs the business.

The process has three steps. First, the passenger fills in a short form about the flight. The site then shows how much compensation may be due. A passenger can also book a talk with an expert. Second, the legal team looks at the case. It collects the papers, translates them and applies for the payment. Third, any compensation is paid straight to the passenger's bank account.

DelayFix says a Flight Monitoring Centre collects evidence for each case. A legal team that knows aviation law handles the case from start to finish. If the case goes to court, the team stands in for the passenger. It also works on recovering the money. The company states that the passenger does not pay extra costs for translation or court fees.

The fee is based on success. DelayFix says it charges a commission only if it wins compensation. It states that there are no hidden fees. The company reports that 98 percent of the cases it handled ended with a payment.

The site includes news about a court case. A Polish company and Ryanair were in a dispute at the Court of Justice of the European Union. The court sided with DelayFix. The claim was for 250 euros after a flight from Warsaw to Milan was cancelled. The CEO said the ruling makes it easier to pursue claims, since an airline can be taken to court in the country of departure or arrival.

DelayFix also reports that, since the pandemic, many of its cases concern ticket refunds for cancelled flights. It says it wants to teach passengers about their rights. It states that fewer than five percent of travelers know them. It offers a Passenger Rights Report that explains what to do at the airport after a disruption.

The website has a compensation checker, a blog, a frequently asked questions page and a page for partners. Customer service is open on weekdays during business hours. The FAQ covers what documents are needed and whether a case can come to DelayFix after an airline says no.